Terms & Conditions
By completing a booking with BagBuddy, you agree to the terms below covering service scope, pricing, declarations, delivery conditions, refunds, liability and customer responsibilities.
Services Provided
BagBuddy currently offers the following service categories:
Door-to-door luggage delivery
Airport luggage & passenger transfers
Hotel-to-hotel / Airbnb-to-Airbnb transfers
Booking & Payment
Prices are confirmed based on the selected route, service type, luggage declaration and any applicable promotions.
Payment before confirmation
Payment is required before your booking is confirmed. Prices are charged per bag or per trip, depending on the selected service.
Promotional pricing
Promotional discounts and limited offers may change, expire or be withdrawn at BagBuddy's discretion.
Luggage Declaration
Customers must declare the correct luggage size at the time of booking.
SmallMediumLargeSpecial items
BagBuddy may apply extra charges if the declared size or item type is incorrect.
Prohibited Items
BagBuddy does not accept the following items for storage or transport:
Non-accepted items
CashPassportsJewelryFragile or illegal itemsDangerous goods
Bag Release Policy & Delivery Conditions
Bag release policy
Bags are released only to the customer or to an authorised BagBuddy driver where that authorisation has been confirmed in writing.
Delivery conditions
Deliveries are subject to traffic conditions, weather and partner availability. Delays due to force majeure do not qualify for automatic refunds.
Cancellation, Refunds & Liability
Cancellation & refunds
Storage bookings are refundable before drop-off. Delivery and airport services are not refundable after driver dispatch. Refunds are processed within up to 14 working days.
Insurance & liability
Basic insurance applies while bags are under BagBuddy care. Claims are subject to investigation and policy limits. High-value items require additional insurance where available.
Customer responsibility
- Provide accurate details
- Be present at pick-up & drop-off
- Declare bags honestly
- Collect luggage within the booked timeframe
Governing Law
These Terms are governed by the laws of Malaysia and subject to the Courts of Kuala Lumpur, Malaysia.