Booking & Reservations
Process bookings, generate confirmations and manage schedules.
Privacy Policy
This Privacy Policy explains how BagBuddy collects, uses, shares and protects information about you when you use our services across web and mobile.
Introduction
BagBuddy provides luggage logistics services including instant quotes, insured door-to-door delivery, airport transfers and short-term storage. We operate in 200+ cities and prioritize the privacy and security of travelers' information. This Policy covers information collected when you use our website, mobile app, partner services and customer support channels.
Information We Collect
We collect information necessary to provide, maintain and improve our services, to process bookings, and to help you track your luggage in real-time.
Full name
Used for booking records, pickup coordination and identity verification when required.
Phone number
Used for SMS updates, driver coordination and support calls.
Email address
Used for confirmations, receipts and account communication.
Booking details
Pickup and drop-off addresses, dates, times, service selections and insurance options.
Location data
Real-time GPS location for live tracking while a shipment is in transit; IP-based location for analytics and fraud prevention.
Important
We do not store full payment card details on our servers. Payment processing is handled by our certified payment partners. We only retain payment transaction references necessary for receipts and refunds.
How We Use Information
We use the information we collect to provide and improve our services, communicate with you, detect fraud and ensure smooth delivery. Below are key use cases:
Delivery Tracking
Provide live GPS updates to customers and partners while luggage is in transit.
Customer Support
Resolve inquiries, refunds and coordinate special requests.
Data Sharing
We share information only in limited circumstances, including with trusted partners necessary to provide services, legal authorities when required, and with service providers that support our operations.
- With vetted local pickup partners and delivery couriers to fulfill shipments.
- With payment processors for transaction processing (we do not store full card numbers).
- With analytics providers to understand and improve service reliability.
- When required by law or to respond to legal process.
Data Security
Encryption & Access
All sensitive information is encrypted using TLS during transmission and encrypted at rest where applicable. Access to production systems is restricted and logged.
Retention & Audits
We retain personal data only for as long as needed to provide services, comply with legal obligations and for legitimate business purposes. Regular audits and third-party assessments help ensure compliance.
Incident Response
We maintain an incident response plan, notify affected users and authorities as required, and take steps to contain and remediate breaches.